Philips Lighting Service - FFA1.0.0 - App Store
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Publisher Description
Philips Lighting Field Force Automation Application (FFA) is an android application for Philips Service Technicians to capture field service information in real time or offline using mobile phones. The captured field service information is transferred immediately to back-end systems through wireless connectivity (Wi-Fi, 3G/4G with GPS). This instant capture of service information reduces time delays, avoids manual double entry data errors and enhances field force productivity. This field service force applicationprovides a simple, usable, user interface for the mobile, and data transfer of the information captured at Customer Site.
From service operations perspective, availability of field information in near real time allows a business to plan delivery schedules, reduce inventory, assign, monitor and track the customer complaints, by effectively tracking the assigned service technician. Field force automation is seen as beneficial to businesses in regard of customer relations, maintaining skills among the field workforce, identifying and bringing in efficiency in the size of the workforce.
The Mobile APP provides Service Technician:
1. necessary inputs to review customer complaint information before starting the service.
2. provides access to field technician relevant features like; journey map, one-touch contact calling, job description and report review.
3. Scheduled and assigned complaint are provided in real time, and displayed for associated set of actions to include accept, reject with comments, report, complaint based status updates, observations capture accompanied by soft billing and capture details on conclusions with customer satisfaction score, customer and service technician signatures, field information report, field failure photos, barcodes and parts/services usage.
Service Technician also gets a view of an interactive search for products and parts based on 12NC and Product/Part Description and also view history of previous field complaints.
Service Technicians needs to be registered/subscribed by their reporting Service Partner Branch Manager.
For implementation queries & other assistance, please mail us at philipsffahelpdesk@gmail.com.
Requires iOS 8.0 or later. Compatible with iPhone, iPad, and iPod touch.
About Philips Lighting Service - FFA
The company that develops Philips Lighting Service - FFA is GLADMINDS TECHNOLOGIES PRIVATE LIMITED. The latest version released by its developer is 1.0.0.
To install Philips Lighting Service - FFA on your iOS device, just click the green Continue To App button above to start the installation process. The app is listed on our website since 2017-01-02 and was downloaded 0 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded app with your antivirus. Your antivirus may detect the Philips Lighting Service - FFA as malware if the download link is broken.
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- Once installation is finished you can tap on the OPEN button to start it. Its icon will also be added to your device home screen.
Program Details
System requirements
Download information
Pricing
Version History
version 1.0.0
posted on 2017-01-02
Disclaimer
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